I could not order an Uber, make travel plans, figure out that my flight had been moved to the opposite end of the airport, or tell the taxi driver where I needed to go without effective communication. I had to be able to effectively communicate directions and expectations and actively receive the feedback. If my Uber driver got lost, it was probably because of a mix up in communication. If I didn’t know my flight had been moved, it was probably because the change wasn’t communicated effectively. Or maybe I wasn’t listening or paying attention, that’s totally possible too.

Our businesses thrive when everyone communicates. Our companies rise to the next level when leaders pay close attention to how their team members receive feedback and adjust their communication styles appropriately. When businesses suffer, when relationships suffer, the first thing to shut down is communication. Ironically, it’s the one thing we need to focus on to find a solution.

Communication is not just talking; it’s listening. Not just hearing, but listening. My mom used to say the reason we have two ears, and one mouth is because we need to listen twice as much as we speak. When your team is communicating with you, how are you showing them that you are listening?

Action steps to build a team that communicates:

Keep Your Door Open

Keeping your office door open builds trust and is a physical reminder to your team that you are ready and willing to engage in conversation that will get your team to the next level. Model a willingness to listen and watch how your team will follow suit

Create Different Avenues For Communication

Not everyone is comfortable with a face to face conversation, especially if they have an issue or problem. Allow your team to communicate with you (and others) in a way that is most comfortable for them. This could be email, text, phone calls or even a suggestion on a bulletin board in the breakroom.

Follow Up

Sometimes, giving a lot of information all at once can be overwhelming for those who are listening. Get in the habit of following up in writing after a conversation, team meeting or conference call. Break down what was discussed, deadlines, and goals in writing to make sure everyone is on the same page.


2 replies
  1. Mark Liston
    Mark Liston says:

    My wife and I give a presentation to Dwyer Group (Neighborly) each month to new franchisees. In that presentation Mary Kay always talks about your book, “All Buts Stink” and cites your example that it is about CONNECTION – not communication. I then give the example that I’ve had a tough time having Mary Kay understand what i am THINKING. It happens all the time. Just because I THOUGHT about going out to dinner that night . . . when I ask her if she is ready yet . . . and she replies, “For what?” she actually blames me for not telling her what I was thinking and not connecting with her on it. I find, Walter, most guys in the audience have the same issues with their wives! Another great article. Thanks!

    Reply

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